Privacy Policy
Last updated: September 30, 2028
1. Introduction
NeutralServiceGarden ("we," "our," or "us") is dedicated to preserving your privacy. This Privacy Policy details how we gather, utilize, disclose, and protect your data when you access our website neutralservicegarden.site or engage in our yacht charter offerings.
By engaging in our offerings, you are giving your consent to the data practices outlined in this document. This policy is in accordance with privacy regulations such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy statutes.
2. Information We Collect
2.1 Personal Information
We accumulate personal data you willingly supply to us when you:
- Reserve a yacht charter
- Reach out to us via our website or telephone
- Opt-in to our newsletter
- Complete forms on our webpage
- Engage in our surveys or special offers
This information can encompass:
- Your name and contact details (email, telephone, address)
- Payment details (handled safely through external service providers)
- Your yacht charter preferences and specifics
- Contact details for emergencies
- Information about dietary limitations or health-related information (if shared with us)
2.2 Information Collected Automatically
Upon your visit to our site, we automatically acquire certain information about your device and browsing patterns:
- IP address and geographic data
- Type and version of your web browser
- Web pages you’ve visited and duration of your visit on our site
- Sites that directed you to us
- Information about your device (model, screen resolution, etc.)
2.3 Cookies and Tracking Mechanisms
We utilize cookies and similar tracking systems to better your experience on our website. These mechanisms assist us in:
- Recalling your preferences
- Analyzing site usage and performance
- Delivering tailored content
- Enhancing our services
You can manage your cookie preferences through your web browser settings or our cookie consent module.
3. How We Utilize Your Information
We apply the information we collect for diverse purposes such as:
- Providing Services: To deliver yacht charter services, arrange bookings, and communicate details about your bookings
- Customer Support: To address your queries and offer support
- Processing Payments: To handle transactions and deal with financial matters
- Maintaining Safety and Security: To guarantee the integrity of our operations and safeguard against deceptive activities
- Marketing: To dispatch promotional materials and updates (subject to your consent)
- Optimizing our Website: To evaluate user patterns and enhance the functionality of our website
- Abiding by Legal Obligations: To conform to governing laws and directives
4. Disclosure and Sharing of Information
We do not sell, trade, or otherwise transfer your personal data to external entities. We may divulge your data in certain situations:
4.1 With Service Providers
We may share data with trusted external service providers who support us in various operations such as: payment processing; website hosting and upkeep; email marketing; analysis and monitoring of performance; customer care.
4.2 Due to Legal Obligations
There could be it necessary to release your data if mandated by law or as a response to legal procedures, court directives, emergencies, or inquiries into possible fraudulent or unlawful activities.
4.3 During Business Transactions
Your data might be transferred as an asset in events such as mergers, acquisitions, or business asset sales.
5. Information Protection
We put into place prescriptive security measures to shield your personal data against unauthorized admission, modification, disclosure, or elimination. These measures include encryption, secure hosting, access controls, habitual evaluations, and instructing our staff.
Nevertheless, no method of digital transmission or storage can be guaranteed to be entirely secure. Thus, we cannot warrant absolute safeguarding of your data.
6. Retaining Your Data
Your personal data is stored only as long as needed for the intents for which it was collected or as dictated by legal requirements. Custody timelines typically are:
- Charter Reservations: 7 years for tax and legal reasons
- Marketing Communications: Until you unsubscribe or request deletion
- Web Analytics: 25 months
- Client Support: 3 years since your last engagement
7. Your Privileges and Selections
There exists rights such as procuring access to, correcting, erasing (restricted by law), porting, opting out of marketing, and controlling cookies. To exercise these rights, please contact us using the information below.
8. External Services
8.1 Google Analytics
Google Analytics is employed to analyze website traffic. You can opt-out with the Google Analytics Opt-out Browser Add-on.
8.2 Social Media Widgets
Links to social media are present on our site, which come with their own privacy stipulations.
8.3 Payment Service Providers
Transaction operations are managed by third-party processors compliant with PCI DSS standards.
9. International Transfers of Data
Your data might be processed in countries other than United Kingdom, where we ensure adequate protections as mandated by relevant privacy laws.
10. Not Targeting Children
We do not purposefully engage or collect data from children under the age of 13. Should you believe a minor has provided us with personal data, please contact us promptly.
11. Policy Revisions
We may modify this Privacy Policy to mirror changes in our practices or legal obligations. Any updates will be made public by updating the policy here, informing registered members via email, or an announcement on our site. Continued usage after the effective date implies your approval of the changes.
12. Contact Details
For questions on this Privacy Policy or our data handling procedures, get in touch:
NeutralServiceGarden — Privacy Officer
Marina Bay
Southampton SO14 3QT
United Kingdom
Telephone: +44 23 8000 1234
Email: privacy@neutralservicegarden.site
13. Adherence to Google Ads User Consent Policy
We comply with the Google Ads user consent policy. Cookie/tracking preferences can be changed at any time through our cookie settings.